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Scam Support

“Microsoft Scam”

You are advised to watch what you click on when using Social Media and other Websites.

Microsoft Scammers, going by the name of “KastraTech” who claim to be “Microsoft Support Technicians” have propped up fake URL’s around the web, including “Fake News Articles” on trusted websites like Facebook.

Once you click the fake article or link, you are immediately interrupted with a pop up stating that your computer has something wrong (Warnings Vary) and to call Microsoft Support with the number provided.

They will take over your computer by asking you to use a Remote Application like “Go Assist” or “LogMeIn”, show you fake information about your “Attack” by using Command Prompt and/or Event Viewer.

They will ask you to pay an X Amount of money to begin the “Clean” process. They will use various payment methods, but your best hope is if they take your card details directly as your Financial Institute have a better shot at being able to block it easier. You should always accept paying with PayPal or use Card on every online transaction to maximize chances of refunds.

The scammers then proceed to do their “Clean” using fake 3rd Party Apps, pretend they are doing good things, and/or combing your computer for valuable information.

We currently have (1) number(s) that the scammers ask you to call on:

  • 1800 00 93 82

If you have supplied your personal or financial information via this scam, immediately inform:

  • Your financial services providers (particularly banks)
  • Your Local IT Support Business (or Us in Canberra)

They will advise you of the next steps you should take.

If you get this scam, please use our Report Form or report to ScamWatch.

Created 21/05/17  | Updated: – | By: CPKN Computers | Information By: CPKN Computers

“.myGov Scam”

You are advised to delete a fake email that claims to be from the Australian Government and its myGov website.

This email is a phishing scam designed to capture your personal and banking information that may then be used for fraud, identity theft and other unwanted activities.

The phishing email includes links to fake web forms and pages that try to trick you into providing information such as your drivers’ licence and passport details. These forms and pages also ask you to supply your bank account details.

The scam email appears to come from myGov. However, the fake ‘sender’ address incorporates terms such as ‘bashsummit’ and ‘esseaservizi’ that do not correspond with any legitimate myGov or Australian Government email addresses.

The subject line of the fake email is:

Australian Government and myGov must verify your identity!

The email body text reads:

This is a notification email only. Please do not reply to this email as this mailbox is not monitored.

This is a message from the myGov Team.

Australian Government and myGov must verify your identity – (Part 4.2, paragraph 4.2.13 of the AML/CTF Rules).

Click go to myGov and start the verification process.

Thank you

Message reference: WP571

You are advised not to click any links in the scam email as these direct you to forms designed to capture personally identifying information such as photocopies of passports and drivers’ licences, as well as your bank account details.

These fake forms and pages feature myGov design and branding, making them appear legitimate. They may even provide you with a one-time PIN as part of the process of capturing your account details.

If you have supplied your personal or financial information via this scam email and associated web pages and forms, immediately inform:

  • Your financial services providers (particularly banks)
  • The Australian Passport Office
  • The state government body responsible for drivers’ licences in your state or territory.

They will advise you of the next steps you should take to protect your information.

If you received this email, please use our Report Form or report to ScamWatch.

Created 09/02/17  | Updated: – | By: CPKN Computers | Information By: AusCERT

“Accident Department”

A scam that is making the rounds again is “The Accident Department“.

The Accident Department will call you, saying “YOU” were in an accident in the last 12 hours.

2 mistakes are in the first sentence they make:

  1. They claim to be from the “Accident Department” assuming that it is something general in your area. They do not mention a Business Name or Government Sector.
  2. They say “YOU” were in, without asking for someone by name, making them not think about how many people in your household can drive, but seem to identify you by voice.

Scammers could easily say the name of an Insurance Company or Government Sector, but to minimize your ignorance, they don’t want you to ask questions for identifying themselves. Insurance Companies usually deal between Companies and you would likely be called by your Insurance Company if they were informed by the other parties Insurance. For Government, you would be likely contacted by Police.

For point 2, unless they have done some Social Engineering or have access to your information, the reason why they may proclaim the answerer as the person that was involved in the accident, is because they have no information on who is the owner of the number and just involve whomever answers first, as the victim they’re after.

The caller is usually from a Indian Origin. Male or Female.

Update: 22/03/17

New attempt to Scam you. They call themselves “Aussie Health Claims” in the Accident Department, based in “Sydney”. Same situation as above, only it is an accident in the last 6 weeks. New Number added Below.

We currently have (2) number(s) that the scammers call you on:

  • 02 8091 4668
  • 02 9119 2998

This call is usually an attempt to gather your Personal Information and in some cases, ask for you to pay a fee.

If you have been called by these numbers or another number claiming this kind of scam, please use our Report Form or report to ScamWatch.

Created 27/01/17  | Updated: 22/03/17 | By: CPKN Computers

“ATO Scam”

A client of ours was called by the “ATO”, proclaiming that they owe them money and to pay now.
Luckily, our client did not pick up, but instead, was left with a voicemail.

These scammers were persistent enough to call 1 per week, over a 3 week period before giving up.

The client informed their Accountant of this call and it was a confirmed Scam as they did not owe money.

The caller had a Indian Origin, Male voice.

We currently have (1) number(s) that the scammers ask you to call back on:

  • 02 8416 8087

If you call them back, it goes straight to music hold, something that is not usual for the ATO.

If you have been called by this number or another number claiming this kind of scam, please use our Report Form or report to ScamWatch.

Created 01/02/17  | Updated: – | By: CPKN Computers

Remote Support URL’s

Ever get or being told to type in a web browser “” and/or “”?


Those URL’s are some of the ways you are sent to a proper Remote Program that the scammers legitimately use to remote access your computer to do there scams.
As legitimate as it looks, most support businesses will have their URL’s combined with their legitimate websites, rather than random and separate for this reason. logmein123 is a real site that is being constantly abused by hackers/scammers.

Another key thing to remember: don’t follow any calls to you about your computer having malware, and don’t call the number that may pop up on your computer one day, saying the same. If it says they are from a legitimate company like Microsoft, who are the detectors, don’t call the number on-screen, manually search on a secure computer for the legitimate Business support line.

If you are ever unsure, give us a call straight away!