The Terms and Conditions outlined on this webpage are for Customers who wish to use Our Services and/or purchase Goods.
Australian Consumer Laws still apply within these Terms and Conditions. If You do not understand Your rights, please do not accept these Terms and Conditions until You have sought legal advice.
The end of the webpage will have a form for you to fill out to accept Our Terms and Conditions.
If you are having trouble with the webpage for any reason, please inform Us of the issues as We shall provide a form via another method.
Business Customers and Data Recovery Customers have extra Terms and Conditions on this webpage that you will need to agree to for CPKN Computers to provide you Our Goods and Services.
View Our Privacy Policy.
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY.
These Terms and Conditions have been Reviewed on: 26/11/25 | Amended on: 26/11/25
These terms govern the provision of any computer/phone/electronic device/network or any Information Communications Technology related goods (“Goods”) and services (“Services”) provided by CPKN Computers (“We” or “Us” or “Our”) and/or Our Partners and/or Contractors to (“You” or “Customer” or “Client”)
CPKN Computers provides You with access to and use of the Services subject to Your compliance with the Terms and Conditions and Australian Consumer Law. CPKN Computers reserves the right to refuse to provide the Services to anyone at any time without notice for any reason. You represent and warrant to us that You are at least 18 years old; You have the right, capacity and authorization necessary to legally bind Yourself to the Terms.
By requesting Service, contacting CPKN Computers, booking an appointment, engaging support by phone, leaving goods with Us, or continuing with a repair or service request, You agree to the CPKN Computers Terms and Conditions below.
Termination of this Agreement can be done anytime at CPKN Computers discretion. You may terminate the Terms at any time in writing to web@cpkncomputers.com.au or PO Box 4206, Ainslie, ACT, 2602, but does not void any invoiced amount owing for any goods or services rendered unless the circumstance is covered by Australian Consumer Law and the Consumer Guarantee.
(a) Section – used for clauses/reference points throughout the Document. Eg: “Section (1)(a)” equals[=] “1. Amendments, part A”.
(b) You, Your, Customer or Client – means individual, business or other representing entity requesting Goods and/or Services from Us.
(c) We, Our or Us – means CPKN Computers (ABN: 72 930 048 407).
(d) Services – means the services We provide to You as described via Our website and in these Terms, including On-Site and Remote Services.
(e) Goods – means all products and other goods [including Hardware and Software] supplied by Us to You or You to Us.
(f) Website – means cpkncomputers.com.au and/or any sub-domains – *.cpkncomputers.com.au (* = placeholder for a name. Eg: support.cpkncomputers.com.au)
(g) Abandon, Abandonment or Abandoning – means Client provided equipment and/or goods are left with CPKN Computers, with the clear intention of never coming back for it, via things like evidence and/or acknowledgement of not wanting it back.
(h) Partner or Contractor – means 3rd party Individuals or Business Entities that work with and/or contract with CPKN Computers. E.g – Electrician, Internet Service Provider, Specialist Data Recovery Business.
(a) CPKN Computers may update or amend these Terms and Conditions at any time. The current version published at cpkncomputers.com.au/terms applies to all services requested, accepted, or received after the date of publication.
(b) You may review the updated Terms at any time. If You do not agree with any amendment, You may decline the Terms by contacting CPKN Computers in writing in accordance with Section 1(f). Declining the Terms will prevent further services from being provided until acceptance is confirmed.
(c) By continuing to request, accept, or receive services from CPKN Computers or Our Partners and/or Contractors after an amendment is published, You are deemed to have accepted the current Terms. CPKN Computers will not commence new work if we believe You do not accept the current Terms.
(d) If Australian Consumer Laws change and/or if regulatory or government bodies introduce requirements that must take effect immediately (including but not limited to Health Orders or security laws), the relevant amendments to these Terms will apply from the date such changes officially take effect.
(e) For Customers with recurring billing arrangements, such as Managed Services, amendments to fees or charges will take effect at the next billing cycle. CPKN Computers will notify You at least seven [7] days before any fee or charge changes so You may cancel Your recurring service if You do not agree.
(f) If You do not wish to accept the Terms, please notify us by email at web@cpkncomputers.com.au
or via mail to PO Box 4206, Ainslie, ACT, 2602. All Data and Information held by CPKN Computers will be managed in accordance with Section (10) of Our Privacy Policy.
(a) You acknowledge that by Your use of the Services You are authorizing CPKN Computers to access and control Your computer, phone or any Information, Communications Technology related items CPKN Computers supports for the purposes of diagnosis, Service and repair.
(b) In connection with delivering the Services, CPKN Computers may download and use software, gather system data, take control of Your devices and access or modify Your devices and settings. By accepting these terms, You hereby grant CPKN Computers the right to connect to Your devices, download, install and use software on Your devices to gather system data, repair Your devices, take control of Your devices and change the settings on Your devices while performing the services.
(c) IMPORTANT NOTICE FOR POTENTIAL DATA LOSS: Dealing with Technology that has data stored is an important factor to consider before having any assessment or work done. Issues with Your Technology has the potential to cause partial or complete data loss, Hardware Replacement may mean your data is not attached to the new Hardware and may not be able to be re-attached to new Hardware or Your system may be required to be factory reset which normally wipes all data.
It is important and Your responsibility to backup Your data/system before CPKN Computers commences work. Please review Section (8) of these Terms and Conditions regarding backups and potential data loss.
(a) Any Estimate given by CPKN Computers is given as a guide based on limited information provided by You and what an assessment can provide. An Estimate is intended to give You an “educated guess” on price and not an assurance that the Goods or Service will be sold at that price.
Example: Liquid was spilt on a laptop. An assessment shows corrosion on the insides. An estimate of cleaning the corrosion can be made, however, during the clean, it is found that the liquid has done more damage than initially estimated. This is where costs to repair can be higher than the estimate as it may require more Goods and Services.
(b) Estimates are valid for only seven [7] days but may change with new/updated information. Once work commences, after a technician has evaluated the technology, should it appear that the cost of the Service and/or Goods is more than estimated, work will not commence without client approval.
(c) Once an assessment is done and a solution is found, should You deny CPKN Computers to proceed with any work after an assessment, a Assessment Fee may apply on technician’s discretion of one [1] hour of the hourly rate as stated on the Pricing Webpage of cpkncomputers.com.au and/or by discussions with the technician.
(d) If no solution/s can be given to help you with your issue/s, our “No Fix, No Fee” policy applies.
Our No Fix, No Fee Policy means that You will not be charged anything for Our time for assessment of the issue/s, nor any other potential fees or charges to do the assessment or work.
(e) All Services goes through initial evaluation/assessment, including but not limited to taking evidence, such as in the form of photos and videos, regardless of how much information is provided by You and how accurate.
(a) CPKN Computers provides fixed quotes for Custom PC building via parts and software, build, installing of operating system and software, testing and optimisation. Your wants/needs based on information provided by You is covered under this fixed cost. We may provide more than one version and/or options for upgrade or addition, where the new quote will reflect on Your decisions.
(b) For builds from Goods You purchase:
(i) CPKN Computers does not provide advice about compatibility and/or suitability of said Goods. You are solely responsible for making sure all Goods are compatible, suitable and of good, working condition.
(ii) CPKN Computers is responsible for any damage caused by Our failure to take due care and skill when handling Your Goods. We take photos and/or video of all Goods received for evidence. You understand and accept that minor marks, light scratches and common wear may occur during normal handling. You agree not to hold CPKN Computers responsible for such minor cosmetic imperfections to the extent they are consistent with reasonable handling.
(iii) Dead On Arrival [DOA] Goods are Your sole responsibility. You must provide Your own remedy or if available/applicable, We may be able to remedy via purchasing a replacement on Your behalf if You accept to cover any costs to CPKN Computers to provide such remedy.
(iv) Any Goods missing to successfully complete the build, You must either provide the missing Goods or We can provide it for an extra cost.
(c) You will inspect and, if satisfactory, accept that the build is in good working condition at the time it is collected or delivered. This does not limit Your rights under the Australian Consumer Law.
(d) Under Australian Consumer Law, We must provide a remedy to any issues arising from your Custom PC. Depending on if it is minor or major, we are obligated to provide the appropriate remedy for the circumstance – repair, replace or refund. An assessment is to be carried out to determine the appropriate action.
(e) Subject to Australian Consumer Law, a replacement or refund will only apply to the Goods that are faulty. The full build is not automatically subject to replacement or refund unless the fault amounts to a major failure of the overall product.
(f) Subject to Australian Consumer Law, CPKN Computers may have a circumstance where We are unable to assess the cause of the fault and may require the Goods suspected of fault to be returned to Our supplier or in certain circumstances, directly to the manufacturer for assessment.
(g) Under Australian Consumer Law, no Refund for Change of Mind for purchases after order processing.
(i) Full payment is due upon accepting builds, unless otherwise specified by Us or these Terms.
(h) Acceptance of purchase return with no fault is purely at CPKN Computers discretion.
(i) Prices are fixed at time of sale and will remain unchanged regardless of the market price fluctuation after sale.
(j) In the event of stock unavailability, if You have chosen to purchase and wait for stock, the prices are fixed at the time of sale. If there is a similar part available, any extra costs it may have will need to be paid and/or any savings will be refunded/not charged in the invoice.
(k) Customers must arrange collection or delivery of all orders within two months of the invoice date. If Goods are not collected within this timeframe, they may be treated as uncollected goods in accordance with the Uncollected Goods Act and Section (14) of these Terms.
(a) CPKN Computers may check over hardware/software during Services at no extra cost to evaluate the state of hardware/software unless You requested the Service, therefore, fees may apply. If additional potential/existing issues are present unrelated to the original Service/issues, the technician will notify You. These existing or potential issues may be repaired immediately with current work for the additional cost to do the Service or if applicable, be arranged to be resolved at a later agreed date (subject to Goods availability).
(b) If You deny CPKN Computers to deal with those new found issues, CPKN Computers cannot be held liable to those issues after the original Services have been rendered unless those new issues were at the fault of CPKN Computers.
(c) You acknowledge that there is no guarantee that all issues will be identified. While we use Our best efforts to identify issues with Your software and hardware [including where We provide access to an “alerts and monitoring” system as part of Your Managed Service], given the nature of technology, You acknowledge that We do not guarantee that all problems or security threats will be identified.
(d) Final solutions may differ from initial diagnosis [as computers are complicated and sometimes problems are more deeply rooted or complicated than initially diagnosed], our final proposed solution may be different from the initial diagnosis.
(a) For Our Services, a person of at least 18 years of age must be present during the entire period Services are provided. If no adult is present when Our technician arrives, Services will be denied and a cancellation fee equal to 1 hours worth will be applied. [See Pricing]
(b) For Services On-Site or Return to Base, a 1 hour minimum duration applies and further charges will be at fifteen [15] minute blocks.
(c) While many issues can be resolved within the first hour, in the event it may take longer, You will be notified of this extension where You will be provided options so You can decide how You want to proceed. Extended time can usually be known within the first fifteen [15] to thirty [30] minutes.
(d) You must provide Our technicians who provide On-Site Services with:
(i) Access to the areas of Your premises necessary to provide Services.
(ii) Access to Your devices and equipment;
(iii) A safe working environment and working space; and electrical power and internet access (where applicable/required).
(e) You agree, cancellation or change of Appointment within 4 hours of Appointment time may incur the cancellation fee mentioned in (4)(a).
(f) The cancellation fee will be credited to Your Account. If You request a Service from Us again, the fee will be subtracted from the final invoice as a discount (Valid for 1 Year).
(g) You must ensure backup of Your Data is done before commencement of Our Services as stated in Section (2)(c) and Section (8) of these terms.
(h) You have legitimate copies of all software as well as all installation disks/media and product keys ready to use before commencement.
(i) During On-Site and Return to Base Services, You agree and understand that imperfections and common wear and tear can occur while handling Your Technology. While we take due care in handling Your Technology, You will not hold CPKN Computers responsible/liable for the imperfections to the extent damages do not match/exceed reasonable imperfections and common wear and tear.
(a) For Our Services, a person of at least eighteen[18] years of age must be present during the entire period Services are provided. If no adult is present when Our technician arrives, Services will be denied and a cancellation fee equal to 1 hours worth will be applied. [See Pricing]
(b) For Services using Remote Software, a 1 hour minimum duration applies and further charges will be at fifteen [15] minute blocks.
(c) While many issues can be resolved within the first hour, in the event it may take longer, You will be notified of this extension where You will be provided options so You can decide how You want to proceed. Extended time can usually be known within the first fifteen [15] to thirty [30] minutes.
(d) In some circumstances, a Remote Support Session may require to transition to a On-Site/Return to Base Service to allow Us to complete Our Services. In this instance, Our hourly charge will continue in fifteen minute blocks based on Our On-Site hourly rate under Our Pricing webpage For Home and For Business respectively.
(e) Subject to Australian Consumer Laws, if remote connection is disrupted forcibly by You, without good reason, You will still be invoiced for the time spent. We will confirm with You on the reasons why.
(f) If remote connection is disrupted from uncontrollable circumstances, such as Internet Service disruptions or unstable network connection at Your premises, We may suggest an On-Site visit or reschedule a Remote Session. If You did not wish to proceed with On-Site Support or reschedule, You will be invoiced for only the time spent working Remotely up until that disruption.
(g) The fees mentioned in (a) will be credited to Your Account. If You request a Service from Us again, the fee will be subtracted from the final invoice as a discount (Valid for one[1] Year).
(h) You must ensure backup of Your Data is done before commencement of Our Services as stated in Section (2)(c) and Section (8) of these terms.
(i) You have legitimate copies of all software as well as all installation disks/media and product keys ready to use before commencement.
(j) Unattended Access with Remote Software is available as a Stand-alone at a per device per month cost of $5.
(k) Unattended Access is covered under Our Managed Services to provide Services without the need of someone present, not requiring you to follow Section (5)(a) unless You deny/revoke the Unattended Session, then an invoice for time spent will be assessed.
(a) We provide Home users extra support via Our Home Managed Services.
(b) Term: When You sign up to Our Home Managed Services, it is a recurring bill, also known as a subscription. The subscription commences on the day of sign up and is a Monthly cost.
You pay a per month fee via your nominated card.
(c) You must be at least 18 years of age, located in and/or around the Canberra Region (up to 70km radius), and either be the owner or an authorised person on behalf of the owner to subscribe for Managed Services.
(d) Your Subscription automatically renews on the same date each month. Auto-renewal ensures You remain covered by the benefits of the Subscription.
(i) If you wish to cancel the auto-renew, you must provide us notice up to 7 days before renewal via email or call.
(ii) We strive to have You reminded of the renewal up to 5 days before the renewal date, via email. Please ensure You keep Your email up to date with us.
(e) Your subscription covers the following:
HOME: $25 per user per month
(f) Term: When you sign up to one [1] of Our tiers to Our Business Management Service (BMS), it is a recurring bill, also known as a subscription. The subscription commences on the day of sign up and is a Monthly cost.
You pay a per month fee via your nominated card.
(g) You must be at least 18 years of age, located in and/or around the Canberra Region (up to 70km radius), have a valid ABN/ACN and either be the owner or an authorised person on behalf of the owner of the business to subscribe for Managed Services.
(h) Your Subscription automatically renews on the same date each month. Auto-renewal ensures You remain covered by the benefits of the Subscription.
(i) If You wish to cancel the auto-renew/subscription, You must provide us notice up to 7 days before renewal via email or call. You are not locked into a contract.
(ii) We strive to have You reminded of the renewal up to 5 days before the renewal date, via email. Please ensure You keep Your email up to date with us.
(i) Your subscription covers the following:
SOLO: $59 per user per month
TEAM: $99 per user per month
MANAGED: $139 per user per month
Your Subscription excludes the following:
Remote Exclusions:
All other Devices and Services not mentioned in these terms is subject to Remote Support or On-Site/Return to Base Support coverage.
(a) CPKN Computers On-Site/Return to Base Services do not include:
(i) Fixing bugs inherent and ingrained in certain types of software.
(ii) Instances where compatibility and/or suitability of the system to the Software is in question.
(iii) Instances where the system configuration is invalid or not supported by the manufacturer of the device/application.
(iv) Scripting, Programming, Database Design.
(v) Situations where the manufacturer of the application or technology is unable to, or has not yet, provided a solution to a problem.
(b) Including above, CPKN Computers does not provide Services with Remote Support for the following tasks:
(i) Storage Drive formatting/reformatting or Operating System Installation.
(ii) Virus, Malware, Spyware, Ransomware removal.
(iii) Networking Services such as configuring Port Forwarding, Network Equipment Installation, Troubleshoot Internet Issues, Network Issues that can hinder Remote Access.
(a) While CPKN Computers will make all reasonable efforts to safeguard the data stored on Your devices or storage media, You understand and agree that before requesting or allowing any diagnostic, repair, upgrade, or service, it is Your responsibility to ensure You have a complete and current backup of all data, software, information and files that You wish to keep. This is essential in case of potential data loss or corruption (see Section (8)(d)).
(b) If You do not have a current backup, cannot create one, or do not know how, CPKN Computers can provide data backup services and may require additional cost. However, due to hardware condition, corruption, malware, or other system faults, we cannot guarantee the integrity or recoverability of all data during any backup or transfer.
(c) If You choose not to back up Your data, decline Our recommendations or instructions, refuse Our Backup Services, or fail to follow standard backup practices, then to the extent permitted by law, You agree that CPKN Computers is not liable for any data loss, corruption, or consequential loss arising from such decisions. This includes any situation where You later change Your mind during or after the Service.
(d) While CPKN Computers takes all reasonable steps to perform data backup, transfer, cloning, and operating system migrations safely and competently, You acknowledge that hardware faults, malware, existing corruption, software defects, or degraded storage devices can cause data loss or instability before, during, or after the Service.
Storage device cloning (e.g., HDD to SSD) may result in errors or instability, particularly where the original device has underlying mechanical or logical issues. Regular personal data backups are essential in case the operating system or applications require reinstallation or experience unexpected faults.
(e) To the extent permitted by Australian Consumer Law, CPKN Computers and its Partners, Service Providers, and Contractors are not responsible for any loss, alteration, or corruption of software, data, or files except where such loss is caused by Our failure to exercise due care and skill.
You acknowledge that operating systems, programs, and applications may contain defects, bugs, or vulnerabilities that can cause unexpected behaviour or data loss, and CPKN Computers is not liable for such issues unless directly caused by Our negligence while performing Services.
(f) Under Australian Consumer Law, You acknowledge that the repair of Your goods may result in the loss of any user-generated data. Please ensure You have made a copy of any important data before allowing Us to repair, diagnose, or service Your device.
For Business Clients
(g) CPKN Computers may provide Business Continuity and backup recommendations tailored to Your Business. If You partially implement, modify, or decline Our recommendations, then, as per Section (8)(c), You agree that CPKN Computers is not liable for any resulting data loss or business interruption arising from inadequate or incomplete backup strategies.
(a) You authorise CPKN Computers and/or Our Partners to receive, transport and handle Your device for the purposes of diagnostic assessment and/or Data Recovery. This may include transportation by courier or technician.
(b) You represent, warrant and affirm that You are the legal owner of the device and the data stored on it, or that You are authorised by the owner to request Data Recovery.
(c) Property left with CPKN Computers or Our Partners will be managed in accordance with the Uncollected Goods Act and Section (14) of these Terms, unless You request disposal.
(d) You understand that Data Recovery cannot be guaranteed. Some, all, or none of the data may be recoverable depending on the condition of the device, including factors such as physical damage, logical corruption, firmware faults, controller failures, degraded NAND, damaged platters, read-element failure, or software corruption.
(e) You acknowledge that storage devices (HDD, SSD, NVMe, USB drives, SD cards, mobile devices and other electronic media) can fail at any time, including during diagnostics, imaging or recovery attempts. Subject to Australian Consumer Law, CPKN Computers and Our Partners are not responsible for such failures where a device has pre-existing faults, prior degradation, electronic instability or underlying hardware defects.
(f) Subject to Australian Consumer Law, CPKN Computers, its employees, Partners and Contractors are not liable for any loss of data, loss of revenue or profit, or any consequential loss, except to the extent that such loss arises from Our failure to exercise due care and skill.
(g) CPKN Computers and Our Partners will keep all recovered data private and confidential in accordance with privacy laws. Any content that constitutes illegal material (including child exploitation material) will be reported to the appropriate law enforcement agency as required by law.
(h) Data Extraction (logical copy or software-level recovery) may be billed upfront or upon completion. If CPKN Computers must supply a Backup Device, You will be advised of the cost after determining the volume of recovered data. Payment is required before data is released.
(i) Hardware-level, firmware-level or clean-room recovery performed by Our Partners requires payment upon successful recovery. Full payment must be received in cleared funds before data is released to You, unless a prior arrangement is approved.
(j) CPKN Computers and Our Partners are not liable for additional data loss caused by required recovery procedures, including opening devices, removing glued screens, removing storage chips, attempting board-level access, attempting firmware access or performing standard industry-accepted recovery processes. All steps taken are standard practice within the Data Recovery industry. Subject to Australian Consumer Law, no compensation is payable for loss resulting from inherent risks associated with the recovery process.
(k) Our “No-Data, No-Fee” policy applies only to unsuccessful recoveries performed by CPKN Computers using standard methods. Partner recoveries may include a non-refundable attempt fee or clean-room fee, which will be disclosed prior to commencement. Partner fees may be partially or wholly non-refundable depending on their quote.
(l) If You approve a Partner quote and cancel the job after 24 hours, any non-refundable portion of the Partner fee will be retained. If no payment has been made, a cancellation fee equal to 50% of the quoted amount may apply to cover work already performed.
(m) Payment for Partner recoveries is due within 14 days of completion. Payments outstanding after 14 days may incur late fees (10% after 14 days, 15% after 30 days, 20% after 45 days) unless waived by CPKN Computers. Accounts unpaid after 60 days may be referred to debt collection at Your expense.
(n) If initial recovery methods fail, CPKN Computers or Our Partner may offer additional procedures and/or clean-room work. These procedures are optional and obligation-free. Any non-refundable clean-room or attempt fees will be disclosed before work begins.
(o) CPKN Computers does not provide forensic services. We do not issue chain-of-custody documents, forensic reports or evidentiary documentation. If You require CPKN Computers or a Partner to attend court or provide evidence, You will be charged at $600 per hour for all time related to document review, preparation or attendance. Partner rates may be double this amount.
(p) If You provide a device for recovery but cannot supply required passwords, PINs, passcodes or decryption keys, CPKN Computers may be unable to complete the recovery. In such cases, You remain responsible for payment of attempt fees, labour and any applicable Partner charges.
(q) CPKN Computers and Our Partners are not liable for screen cracks, cosmetic damage or structural damage caused during opening of devices that are glued, sealed or not designed for easy disassembly (including iPhones, iPads, Surface devices, Android phones, ultrabooks and similar devices), where such damage is a known and accepted risk of disassembly. Our priority in such cases is Data Recovery, not device repair.
(r) If You wish to have the device restored to working condition after Data Recovery, this may require additional repair work, which may be offered at an extra cost where feasible. CPKN Computers may decline work where the risk of additional damage is unacceptable or inconsistent with the goal of Data Recovery.
(a) CPKN Computers may need to download and/or run software on Your devices to help diagnose and resolve Your technology problems. CPKN Computers may need to reinstall software that was included as part of Your devices original configuration, this may include Drivers.
(b) You agree that We may download and utilize Software from third party web sites or CDs and accept any applicable license agreements on Your behalf. You acknowledge and agree that We may download and install trial versions of Software that will expire and cease to function after a certain period of time [usually thirty days] unless You purchase a license to continue using such Software.
(c) You are aware that Hardware Drivers can and may have issues, such as compatibility issues with System and Software. CPKN Computers ensures We install the appropriate drivers, whether it is the latest or an older version, to provide a solution as needed, however, we cannot guarantee the integrity of new or old drivers, or that it is a working solution, therefore You can only hold us liable to the extent that it breaks Australian Consumer Law to do such installs.
(d) Manufacturers of Motherboards (Logic-boards – the body that holds and connects components inside the Computer) do not recommend installing updates of the BIOS (Basic Input/Output System – the program a computer’s microprocessor uses to start the computer system after it is powered on.), unless there is an issue serious enough that may be resolved by updating the BIOS.
The BIOS is very sensitive and critical to run the Computer. Due to its sensitivity, if something fails or goes wrong, it can break your motherboard [commonly known as bricking], rendering it unusable.
This is why CPKN Computers takes every step to find a solution that may avoid doing such a critical update.
(e) BIOS updates carry inherent risks, including system instability, data loss, firmware corruption, or hardware failure, particularly where the existing motherboard, power delivery, storage device, or firmware is already degraded, failing or corrupted. CPKN Computers will only perform a BIOS update at Your specific request and after You acknowledge and agree to these risks. To the extent permitted by Australian Consumer Law, CPKN Computers is not liable for any loss or damage caused by hardware faults, corrupted firmware, power issues, incompatible updates, or pre-existing defects. CPKN Computers remains responsible only for loss or damage caused by Our failure to exercise due care and skill when performing the BIOS update.
(f) If You choose to perform a BIOS update Yourself, You accept all associated risks. CPKN Computers does not recommend or support DIY BIOS updates and will not provide instructions or guidance. This is to avoid any liability arising from incorrect procedures, unsafe conditions, or hardware failure caused during a self-performed BIOS update.
(a) CPKN Computers can provide Services and Goods for upgrades or replacements of Goods such as Computer Parts. We can also provide software and/or software licences (where available/applicable).
If the upgrade, replacement or software is recommended and/or purchased by You and You would like CPKN Computers to provide Services, it is Your responsibility to ensure the Goods are compatible and suitable.
(b) CPKN Computers does not offer suggestions or advice on upgrades, replacements, or recommendations of hardware or software for the purposes of self-installing or self-purchasing.
Any advice provided is general in nature and should be independently fact-checked before being followed.
Example: Advising You to buy a laptop with a minimum of 16GB RAM and an Intel Core i5 processor.
By allowing CPKN Computers to assess, purchase and install Goods, You provide Us with greater flexibility in dealing with compatibility issues.
(a) Where Services involve websites, domains, hosting, servers, online platforms, or related infrastructure, the Client acknowledges that such Services may include building, modifying, repairing, migrating, configuring, or otherwise working on existing websites, systems, or data.
(b) The Client authorises CPKN Computers to access, move, copy, modify, transfer, or temporarily host website files, databases, domains, or related services as reasonably required to perform the requested work.
(c) Where hosting, domain registration, or ongoing web services are provided by CPKN Computers, such services are additionally governed by the Web Development Terms and Conditions available at:
https://webdev.cpkncomputers.com.au/terms/
(c) Unless otherwise agreed in writing, website and online platform work is provided on a best-effort basis and is subject to the same scope limitations, estimates, exclusions, and liability provisions set out elsewhere in these Terms.
Subject to Australian Consumer Law, CPKN Computers offers the following warranty periods:
(a) Seven [7] day Service Warranty – If the same problem re-occurs within seven [7] days of the original repair (stated on the invoice), CPKN Computers will only charge for any additional parts that may be required that were unforeseen during the first Service. Excludes faults caused by software, virus and end user errors, at Technicians discretion.
Hardware Installation & Repair are covered unless unforeseen circumstances occur such as further hardware damage and/or failure not caused by the technicians Services.
(b) Subject to Australian Consumer Law and the Consumer Guarantee, CPKN Computers does not provide any extra Warranty on Goods that already carry their own Warranties [Manufacturers Warranties]. We provide easy claiming of issues arising with Your Goods by providing Our Return-to-Base Warranty Care Service.
(i) Software commonly does not carry any warranties or has limited warranties, and will be subject to Australian Consumer Laws.
(ii) Subject to Australian Consumer Law, CPKN Computers may have a circumstance where We are unable to assess the cause of the fault and may require the Goods suspected of fault to be returned to Our supplier or in certain circumstances, directly to the manufacturer for assessment.
(iii) Subject to Australian Consumer Law, while You are entitled to receive the appropriate remedy where You may refuse to wait for the assessment from one of the mentioned parties in (b)(ii), if a replacement or refund occurs as the remedy by Us, and the assessment of the Goods show that it was at the fault of You, CPKN Computers may be entitled to compensation by You where We may request You to pay for the cost of the Goods and any other costs associated, including Our time spent dealing with the Goods.
(c) Under Australian Consumer Law, no Refund for Change of Mind for purchases after order processing.
(d) Second Hand and Refurbished Warranty – Subject to Australian Consumer Law and the Consumer Guarantee, CPKN Computers does not provide any extra Warranty on Goods that already carry their own Warranties and consumer guarantees on second hand/refurbished Goods. We provide easy claiming of issues arising with Your Goods by providing Our Return-to-Base Warranty Care Service.
Equipment is only covered for faulty workmanship on parts, and for parts that fail due to manufacturing defects recognized by the component manufacturer. In the event that the Warranty parts are not available the client will be informed of the delay and the revised expected repair time. Warranty repairs are carried out under the terms of the manufacturer warranty conditions. Warranty parts are supplied by the equipment manufacturer.
(e) If a warranty repair is found to be outside of the manufacturers warranty terms, it will be deemed as a “Non Warranty Repair” and charges will be applicable.
(a) Whilst every effort is made to repair within a few days, it is subject to parts availability. All parts used on Non Warranty repairs are manufacturer supplied unless otherwise requested or unable, therefore you will be notified and asked to accept 3rd party parts.
(a) Warranty does not include accidental damage. e.g. liquid damage (90% of keyboard faults are due to liquid spillage), cabinet or component breakage due to misuse. Damage caused by power surges or spikes, including and not limited to, mains power and telecommunications connections, or to other unspecified sources, voltage fluctuation, amperage fluctuation, rust or corrosion, are not covered under warranty.
(b) Warranties do not cover loss or damage due to negligence, accidents, theft, flood, fire, earthquakes, electrical storms or any other act of God or any war related events.
(c) The warranty on any hardware can be voided if any sticker placed on the warrantable equipment is removed, broken or tampered with, as it makes it harder to determine the cause.
It is important to document reasons why you broke the seal. If CPKN Computers must break a seal, we check Warranty Status and give options and document everything if we do work on sealed components.
(d) Warranty does not cover failure of equipment due to the system not being serviced adequately, or failure from “fair wear and tear”.
(e) Warranty does not cover repairs for the replacement of parts due to incompatibility. The warranty holder will be liable to pay for these repairs.
(a) Upon completion of Services and/or providing Goods, CPKN Computers will remit to You a valid tax invoice.
(i) Before, during or after Services, you may require or optionally provide a deposit. Some Services require full payment before commencing. Some Services require a deposit at an agreed percentage[%].
(ii) After Services, you may request a payment plan to pay off the invoice – an agreed amount may need to be paid up front and payment at intervals will be calculated by CPKN Computers, to be paid at a timely matter set out by CPKN Computers.
(iii) Our Payment Methods available include:
We also provide an Online Portal to View and Pay invoices. The portal allows for PayPal and Card Payments.
(b) All remaining amounts set out in the valid tax invoice must be paid immediately or within the agreed amount of time (normally 7 days) including as stated in Section (13)(a)(i) and (c).
(c) You agree to pay the amount set out in the tax invoice plus any Goods and Services tax in respect of the supply of Services to You, being a taxable supply under the A New Tax System (Goods and Services Tax) Act 1999.
(d) Any Fixed Price quoted covers the completion of the Services. Any additional parts/Services required will be added to the fixed amount but will be confirmed by You before commencement, therefore, the new Fixed Price is to be paid as stated in Section (10)(a),(a)(i), (b) and (c). If You disagree to added parts/Services mentioned, CPKN Computers are not responsible for further issues that may occur – details under Diagnostics Section (3.2).
(e) If any amount due and payable under the terms hereof remains unpaid 7 days after the date of any tax invoice addressed and remitted to you or the agreed due date set [see (10)(b)], a $75 Admin Fee and 10% per week will be added to the invoice until debt is paid. CPKN Computers may use Debt Collectors and/or Courts to resolve unpaid debts – where all fees and extra expenses to do so, will be added to your debt.
(a) You are the legal owner or authorized representative of the legal owner of the property and all data and components contained therein sent to CPKN Computers.
(b) Unless You request disposal, any property left with CPKN Computers or our Partners that remains uncollected will be handled in accordance with the Uncollected Goods Act 1996 (ACT).
If You do not collect Your property after a reasonable time from Ticket completion or if We provided a Date/Time, CPKN Computers may issue a written notice requiring collection and payment of any amounts owed. If You fail to collect the goods within the time required by the Act, CPKN Computers may dispose of, sell, reuse, recycle, or otherwise deal with the goods as permitted by the Act.
Assessment of abandonment by CPKN Computers may be used as the basis to issue an Uncollected Goods Notice sooner; however, disposal or sale will only occur in accordance with the Act.
Recovery fees, storage fees, and administration charges may apply before goods are released.
(a) In conjunction with Our Privacy Policy:
(b) CPKN Computers agrees not to disclose any and all information or data files supplied with, stored on, or recovered from client’s equipment except to employees or agents/partners/contractors of CPKN Computers subject to confidentiality agreements or as required by law.
You warrant that:
(a) You are the owner or authorised licensee of all software, data, media, PCs/laptops and other equipment which you ask us to access, repair or install for you.
(b) Providing our services in relation to those mentioned in (a) does not violate any third party rights.
These terms and conditions are subject to the guarantees and remedies set out in the Australian Consumer Law and CPKN Computers.
(a) Our Goods and Services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with a Service, You are entitled to cancel Your Service contract with us and to a refund for any unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with Goods. If a failure with Goods or Services does not amount to a major failure, You are entitled to have the failure rectified within a reasonable time. If this is not done, You are entitled to a refund for the Goods and to cancel the Service contract and obtain a refund of any unused portion. You are also entitled to be compensated for any reasonably foreseeable loss or damage resulting from a failure in the Goods or Service.
(b) Subject to Australian Consumer Law, CPKN Computers is not liable for any loss or damage other than the remedies You are entitled to under the Australian Consumer Law.
(c) Subject to Australian Consumer Law, CPKN Computers shall not be liable for any claims regarding the physical functioning of hardware or software, or the condition or existence of data on storage media supplied before, during or after Service, except where such loss or damage is caused by the negligence of CPKN Computers.
(d) Subject to Australian Consumer Law, CPKN Computers is not liable for any loss of data, loss of revenue or profits, or any special, incidental, contingent, or consequential damages, however caused, before, during or after Service, even if CPKN Computers has been advised of the possibility of such loss or damage. To the extent permitted by law, CPKN Computers liability for any claim relating to the Services, including any negligence, is limited to the amount paid for the Service.
(e) Subject to Australian Consumer Law, the sole remedy for unsatisfactory work or data loss shall be, at CPKN Computers option, further attempts to remedy the issue or a refund of the amount paid for the Service. The parties acknowledge that the price of CPKN Computers Services would be significantly higher if CPKN Computers accepted broader liability.
(f) You acknowledge that device repair involves inherent risks, including potential damage to hardware, software, media, or data where such risks arise from existing faults, corruption, or hardware instability. CPKN Computers is not liable for such damage unless directly caused by Our failure to exercise due care and skill while performing the Service.
(g) Failure to follow Our instructions or advice – You agree that CPKN Computers is not liable for any loss or damage resulting from Your failure to follow Our instructions, recommendations or advice before, during or after Services, to the extent permitted by Australian Consumer Law.
(a) You agree to indemnify us, our technicians and our related entities, including our partners and contractors, employees and agents, and hold us each harmless from any loss, damage, costs (including reasonable legal costs), or expense which arises from Your breach of this Agreement, including but not limited to Your non-payment of any fees or charges applicable to Your booking, Service or subscription, a breach of Your on-site, remote Service or data back-up obligations [Sections (4), (5), (6) and (8)], infringement by You of third party rights [Section (14.2)], Our reliance on any warranty, authorisation or consent [Section (2)] provided under this Agreement or in connection with Our Service, or any negligent, wrongful, illegal or fraudulent act or omission by You, or any unauthorised use of Your subscription or credit account caused by Your wrongful act or omission, except to the extent that such liability is caused by Our negligence.
(a) We will not be liable for non-performance or delays caused by external events beyond our reasonable control (“Force Majeure“). Force Majeure events shall include, without limitation, acts of war, terrorism, cyber-attacks, civil commotion, epidemic or pandemic, natural disasters, blockades, embargoes, strikes and lockouts, any other acts of God or act of any government or governmental agency.
(a) These terms of sale and the supply of the Goods and Services will be subject to the laws of the State of Australian Capital Territory in the Commonwealth of Australia, and parties submit to the jurisdiction of the courts of the State of Australian Capital Territory in respect of any dispute arising under this contract.
(a) If you have not actively sought out communication from anything related to CPKN Computers, please do not action anything, gather as much information about the communication and report to us ASAP by calling 02 6183 5012 and press 4, via email to web@cpkncomputers.com.au or via Mail – PO Box 4206, Ainslie, ACT, 2602.
(b) You are not to hold Us liable for any negative affects that you actioned from the unauthorised use of our Goods, Services, advice and brands, including our partners/contractors, from actions like scams or fraud. We are happy to provide advice on what to do next.
(a) This document sets forth the entire and final understanding of Customer and CPKN Computers pertaining to the subject matter hereof and supersedes all prior agreements, whether oral or written, and shall not be amended other than when CPKN Computers make changes to the terms following Section (1) of the terms. CPKN Computers’ agents have no authority to make representations, warranties or promises, which are not contained in this document. The failure of either party to enforce at any time, or for any period of time, the terms of this document shall not be construed as a waiver of such terms or the rights of such party thereafter to enforce each term contained herein.
