Terms & Conditions

View our Privacy Policy.

Terms & Conditions of CPKN Computers (Fill in the form at the end of this document. If you have difficulty, a Digital Version can be sent to you or one will be available with the Technician)

PLEASE READ THE FOLLOWING TERMS OF SERVICE CAREFULLY.

These Terms have been Amended on the 19/04/20

These terms govern the provision of any computer/phone/electronic device/network support services (“Services”) provided by CPKN Computers to (“You” or “Customer”)

CPKN Computers provides You with access to and use of the Services subject to Your compliance with the Terms. CPKN Computers reserves the right to refuse to provide the Services to anyone at any time without notice for any reason. You represent and warrant to us that You are at least 18 years old; You have the right, capacity and authorization necessary to legally bind Yourself to the Terms. These Terms are valid for each Service upon signing until an Amendment or Termination.

Termination of this Agreement can be done anytime at CPKN Computers discretion.

Authorization to Access Your Devices

You acknowledge that by Your use of the Services You are authorizing CPKN Computers to access and control Your computer, phone or any ICT related items CPKN Computers supports for the purposes of diagnosis, service and repair.

In connection with delivering the services, CPKN Computers may download and use software, gather system data, take control of Your devices and access or modify Your devices settings. By accepting these terms, You hereby grant CPKN Computers the right to connect to Your devices, download, install and use software on Your devices to gather system data, repair Your devices, take control of Your devices and change the settings on Your devices while performing the services.

Quotes

Any quote given by CPKN Computers is given as a guide based on limited information provided by You. A quote is intended to give You an estimate on the price and not an assurance that the product or service will be sold at that price.

All quotes are estimates and are valid for only 7 days but may change with new/updated information. Once work commences, after a technician has evaluated the system, should it appear that the cost to repair is more than quoted, work will not commence without client approval. Should You deny CPKN Computers to proceed with any work, a Troubleshooting Fee may apply on technician’s discretion. A Fixed Price is quoted as stated above to ready You in honouring payment under the Payment Terms section of this agreement but does not guarantee or reflect final price. Confirm with technician if the told fixed amount is valid.

If no solution/s can be given to help you with your issue/s, our “No Fix, No Fee” applies. If we find the solution/s and you do not wish for us to proceed with the solution/s, the Troubleshooting Fee still applies on technician’s discretion.

Legal Rights

You are the legal owner or authorized representative of the legal owner of the property and all data and components contained therein sent to CPKN Computers.

Any property left with CPKN Computers unclaimed for 60 days, will be disposed, unless declared abandoned based on the discretion of CPKN Computers after an assessment of Abandonment is made or indications of abandoning is apparent, then CPKN Computers will able to dispose between 14 to 30 days of receival. At which time, CPKN Computers shall have no liability to the client or any third party. (Recovery Fees apply for return request)

Upgrades/Replacements

CPKN Computers can supply manufacturer specific upgrades, spare parts and/or Software on request. Please note however that we cannot guarantee compatibility with Your current system or configuration nor have supply available as You so Desire for which an order request must be given as well as a New Appointment or Drop-off is to be requested. CPKN Computers will offer suggestions and advice on upgrades but is not liable for any compatibility issues or issues arising from self-installing.

Software Installation

CPKN Computers may need to download and or run software on Your devices to help diagnose and resolve Your technology problem. CPKN Computers may need to reinstall software that was included as part of Your devices original configuration.

You agree that we may download and utilize Software from third party web sites or CDs and accept any applicable license agreements on Your behalf. You acknowledge and agree that we may download and install trial versions of Software that will expire and cease to function after a certain period of time (usually thirty days) unless You purchase a license to continue using such Software.

Onsite Services

For home or business services, a person of at least 18 years of age must be present during the entire period services are provided. If no adult is present when our technician arrives, services will be denied and a cancellation charge equal to $30 may be assessed. You agree, Cancellation or Change of Appointment within 30 minutes of Appointment time may incur a $30 Fee.

Backup Services & Potential Data Loss

While CPKN Computers will make all reasonable efforts to safeguard the contents (data) stored on Your devices, You understand and agree that prior to contacting or allowing CPKN Computers to perform diagnostic, repair, or other services on Your devices, it is Your responsibility to back-up the data, software, information or other files stored on Your devices disks and/or storage mediums if You so desire. You acknowledge and agree that CPKN Computers and/or its third-party service providers shall not be responsible under any circumstances for any loss, alteration, or corruption of any software, data or files. You further acknowledge that operating systems, programs and applications are susceptible to software bugs, viruses, malfunctions, defects, impairments, mistakes, errors and or flaws causing the operating system to produce an incorrect or unexpected result or to behave in unexpected ways (“Bugs”) and that CPKN Computers is held harmless and or released from any such liability except to the extent that such Bugs are caused by its own negligence in performing the services under this Agreement.

If You do not have a backup of Your software and data, we can provide You with our data backup services at an additional cost. However, we cannot guarantee the integrity of the data when backing up.

Confidentiality

CPKN Computers agrees not to disclose any and all information or data files supplied with, stored on, or recovered from client’s equipment except to employees or agents of CPKN Computers subject to confidentiality agreements or as required by law.

Please review our Privacy Policy.

Diagnostics

CPKN Computers may check over devices/software during services at no extra cost to evaluate the state of devices/software unless You requested the service, therefore, fees may apply. If additional potential/current issues are present, the technician will notify you. Current issues can be repaired immediately with current work for the additional price to do the service (subject to parts availability). If you disagree with the fix, CPKN Computers are not held liable to any issues after service not relating to service nor are liable for issues occurring that is found and denied to work on.

Warranty

Subject to Australian Consumer Law, CPKN Computers offers the following warranty periods:

7 day warranty for labour – All work is covered by a labour only 7 day warranty. If the same problem re-occurs within 7 days of the original repair (stated on the invoice), CPKN Computers will only charge for any additional parts that may be required. Excludes faults caused by software, virus and end user errors.

Hardware Installation & Repair is covered unless unforeseen circumstances occur such as further hardware damage and/or failure not caused by the technicians services.

Return-to-Base manufacturer’s warranty on new hardware – All hardware, software and/or equipment sold may be a third party product or service. Any repair work carried out may be protected by the original manufacturer warranty (Usually 1 year).
Software commonly does not carry any warranties unless the developer states as such.

While CPKN Computers tries to accommodate the removal of the hassle of warranty claims through our Return-to-Base Warranty, You may be required to create a warranty claim Yourself. CPKN Computers will let you know if this is the case and guide You on getting the process going.

3 month return-to-base warranty on second hand hardware

Equipment is only covered for faulty workmanship on parts, and for parts that fail due to manufacturing defects recognized by the component manufacturer. In the event that the Warranty parts are not available the client will be informed of the delay and the revised expected repair time. Warranty repairs are carried out under the terms of the manufacturer warranty conditions. Warranty parts are supplied by the equipment manufacturer.

If a warranty repair is found to be outside of the manufacturers warranty terms, it will be deemed as a “Non Warranty Repair” and charges will be applicable.

Non Warranty Repairs

Whilst every effort is made to repair within a few days, it is subject to parts availability. All parts used on Non Warranty repairs are manufacturer supplied unless otherwise requested.

Warranty Exclusions

Warranty does not include accidental damage. e.g. liquid damage (90% of keyboard faults are due to liquid spillage), cabinet or component breakage due to misuse. Damage caused by power surges or spikes, including and not limited to, mains power and telecommunications connections, or to other unspecified sources, voltage fluctuation, amperage fluctuation, rust or corrosion, are not covered under warranty.

Warranties do not cover loss or damage due to negligence, accidents, theft, flood, fire, earthquakes, electrical storms or any other act of God or any war related events.

The warranty on any hardware will be voided if any sticker placed on the warrantable equipment is removed, broken or tampered with.

This warranty does not cover failure of equipment due to the system not being serviced adequately, or failure from “fair wear and tear”. This warranty does not cover repairs for the replacement of parts due to incompatibility. The warranty holder will be liable to pay for these repairs.

Jurisdiction and Venue

These terms of sale and the supply of the goods will be subject to the laws of the State of Australian Capital Territory in the Commonwealth of Australia, and parties submit to the jurisdiction of the courts of the State of Australian Capital Territory in respect of any dispute arising under this contract.

Payment Terms

Upon completion of the services under this Agreement, or at intervals that CPKN Computers deems suitable at its discretion, CPKN Computers will remit to You a valid tax invoice. All amounts set out in the valid tax invoice must be paid immediately unless CPKN Computers allows within seven days of the date of the tax invoice or any other agreed time which may incur a 25% deposit. You agree to pay the amount set out in the tax invoice plus any goods and services tax in respect of the supply of services to you, being a taxable supply under the A New Tax System (Goods and Services Tax) Act 1999. It is advised to have amount of any Fixed Price mentioned ready to honour payment (if applicable). The Fixed Price covers the quoted time it may take to complete the service. Any additional parts/services required will be added over Fixed amount but will be confirmed by You before commencement, therefore, the new Fixed Price is to be paid as stated above. If You disagree to added parts/services mentioned, CPKN Computers are not responsible of further issues that may occur, details under Diagnostics section. If any amount due and payable under the terms hereof remains unpaid 7 days after the date of any tax invoice addressed and remitted to you, a $75 Admin Fee and 10% per week will be added to the invoice until debt is paid. CPKN Computers may use Debit Collectors and/or Courts to resolve unpaid debts.

Limited Liability

These terms and conditions are subject to the guarantees and remedies set out in the Australian Consumer Law and CPKN Computers is not liable for any loss or damage that the Customer claims except to the extent that such loss or damage comprises a remedy under the Australian Consumer Law.

Subject to Australian Consumer Law, CPKN Computers shall not be liable for any claims regarding the physical functioning of hardware/software or the condition or existence of data on storage media supplied before, during or after service.

Subject to Australian Consumer Law, in no event will CPKN Computers be liable for any damage to devices, loss of data, loss of revenue or profits, or any special, incidental, contingent, or consequential damages, however caused, before, during or after service even if CPKN Computers has been advised of the possibility of damages or loss to persons or property. CPKN Computers liability of any kind with respect to the services, including any negligence on its part, shall be limited to the contract price for the services.

Subject to Australian Consumer Law, the sole and exclusive remedy for unsatisfactory work or data loss shall be, at CPKN Computers option, additional attempts by CPKN Computers to recover satisfactory work/data or refund of the amount paid by the client. The parties acknowledge that the price of CPKN Computers services would be much greater if CPKN Computers undertook more extensive liability.

You are aware of the inherent risks of injury and property damage involved in device repair, including without limitation, risks due to destruction or damage to the machine, media, or data and inability to repair the machine or recover data, including those that may result from the negligence of CPKN Computers, and assumes any and all known risks of injury and property damage that may results.

Miscellaneous

This document sets forth the entire and final understanding of Customer and CPKN Computers pertaining to the subject matter hereof and supersedes all prior agreements, whether oral or written, and shall not be amended except by a new written agreement that is signed/agreed by You. CPKN Computers’ agents have no authority to make representations, warranties or promises, which are not contained in this document. The failure of either party to enforce at any time, or for any period of time, the terms of this document shall not be construed as a waiver of such terms or the rights of such party thereafter to enforce each term contained herein.

    I of , hereby declare that I have read the above Terms & Conditions.

    Please enter your Email to be sent a Confirmation that you Accepted these Terms:


    We are sorry, but if you do not Accept these Terms, we cannot provide you with Support. Please Contact us for assistance.

    View our Privacy Policy.

    Terms & Conditions of CPKN Computers (Fill in the form at the end of this document. If you have difficulty, a Digital Version can be sent to you or one will be available with the Technician)

    PLEASE READ THE FOLLOWING TERMS OF SERVICE CAREFULLY.

    These Terms have been Amended on the 19/04/20

    These terms govern the provision of any computer/phone/electronic device/network support services (“Services”) provided by CPKN Computers to (“You” or “Customer” or “Business”)

    CPKN Computers provides You with access to and use of the Services subject to Your compliance with the Terms. CPKN Computers reserves the right to refuse to provide the Services to anyone at any time without notice for any reason. You represent and warrant to us that You are at least 18 years old; You have the right, capacity and authorization necessary to legally bind Yourself to the Terms. These Terms are valid for each Service until an Amendment or Termination.

    Termination of this Agreement can be done anytime at CPKN Computers discretion.

    Authorization to Access Your Devices

    You acknowledge that by Your use of the Services You are authorizing CPKN Computers to access and control Your computer, phone or any ICT related items CPKN Computers supports for the purposes of diagnosis, service and repair.

    In connection with delivering the services, CPKN Computers may download and use software, gather system data, take control of Your devices and access or modify Your devices settings. By accepting these terms, You hereby grant CPKN Computers the right to connect to Your devices, download, install and use software on Your devices to gather system data, repair Your devices, take control of Your devices and change the settings on Your devices while performing the services.

    Quotes

    CPKN Computers will provide you with the current Hourly Rate.

    Any quote given by CPKN Computers is given as a guide based on limited information provided by You. A quote is intended to give You an estimate on the price and not an assurance that the product or service will be sold at that price.

    All quotes are estimates and are valid for only 7 days but may change with new/updated information. Once work commences, after a technician has evaluated the system, should it appear that the cost to repair is more than quoted, work will not commence without client approval. Should You deny CPKN Computers to proceed with any work, a Troubleshooting Fee may apply on technician’s discretion either as a standalone price or 1 hours worth.

    First Appointments may have a Fixed Price quoted rather using a hourly rate.

    Quotes are given as stated above to ready You in honouring payment under the Payment Terms section of this agreement but does not guarantee or reflect final price.

    If no solution/s can be given to help you with your issue/s, our “No Fix, No Fee” applies. If we find the solution/s and you do not wish for us to proceed with the solution/s, the Troubleshooting Fee still applies on technician’s discretion either as a standalone price or X hours spent before declining.

    Legal Rights

    You are the legal owner or authorized representative of the legal owner of the property and all data and components contained therein sent to CPKN Computers.

    Any property left with CPKN Computers unclaimed for 60 days, will be disposed, unless declared abandoned based on the discretion of CPKN Computers after an assessment of Abandonment is made or indications of abandoning is apparent, then CPKN Computers will able to dispose between 14 to 30 days of receival. At which time, CPKN Computers shall have no liability to the client or any third party. (Recovery Fees apply for return request)

    Upgrades/Replacements

    CPKN Computers can supply manufacturer specific upgrades, spare parts and/or Software on request. Please note however that we cannot guarantee compatibility with Your current system or configuration nor have supply available as You so Desire for which an order request must be given as well as a New Appointment or Drop-off is to be requested. CPKN Computers will offer suggestions and advice on upgrades but is not liable for any compatibility issues or issues arising from self-installing.

    Software Installation

    CPKN Computers may need to download and or run software on Your devices to help diagnose and resolve Your technology problem. CPKN Computers may need to reinstall software that was included as part of Your devices original configuration.

    You agree that we may download and utilize Software from third party web sites or CDs and accept any applicable license agreements on Your behalf. You acknowledge and agree that we may download and install trial versions of Software that will expire and cease to function after a certain period of time (usually thirty days) unless You purchase a license to continue using such Software.

    Onsite Services

    To provide our services, a person of at least 18 years of age must be present during the entire period services are provided. If no adult is present when our technician arrives, services will be denied and a cancellation charge equal to $30 may be assessed. You agree, Cancellation or Change of Appointment within 30 minutes of Appointment time may incur a $30 Fee.

    Backup Services & Potential Data Loss

    While CPKN Computers will make all reasonable efforts to safeguard the contents (data) stored on Your devices, You understand and agree that prior to contacting or allowing CPKN Computers to perform diagnostic, repair, or other services on Your devices, it is Your responsibility to back-up the data, software, information or other files stored on Your devices disks and/or storage mediums if You so desire. You acknowledge and agree that CPKN Computers and/or its third-party service providers shall not be responsible under any circumstances for any loss, alteration, or corruption of any software, data or files. You further acknowledge that operating systems, programs and applications are susceptible to software bugs, viruses, malfunctions, defects, impairments, mistakes, errors and or flaws causing the operating system to produce an incorrect or unexpected result or to behave in unexpected ways (“Bugs”) and that CPKN Computers is held harmless and or released from any such liability except to the extent that such Bugs are caused by its own negligence in performing the services under this Agreement.

    If You do not have a backup of Your software and data, we can provide You with our data backup services at an additional cost. However, we cannot guarantee the integrity of the data when backing up.

    Confidentiality

    CPKN Computers agrees not to disclose any and all information or data files supplied with, stored on, or recovered from client’s equipment except to employees or agents of CPKN Computers subject to confidentiality agreements or as required by law.

    Please review our Privacy Policy.

    Diagnostics

    CPKN Computers may check over devices/software during services at no extra cost to evaluate the state of devices/software unless You requested the service, therefore, fees may apply. If additional potential/current issues are present, the technician will notify you. Current issues can be repaired immediately with current work for the additional price to do the service (subject to parts availability). If you disagree with the fix, CPKN Computers are not held liable to any issues after service not relating to service nor are liable for issues occurring that is found and denied to work on.

    Warranty

    Subject to Australian Consumer Law, CPKN Computers offers the following warranty periods:

    7 day warranty for labour – All work is covered by a labour only 7 day warranty. If the same problem re-occurs within 7 days of the original repair (stated on the invoice), CPKN Computers will only charge for any additional parts that may be required. Excludes faults caused by software, virus and end user errors.

    Hardware Installation & Repair is covered unless unforeseen circumstances occur such as further hardware damage and/or failure not caused by the technicians services.

    Return-to-Base manufacturer’s warranty on new hardware – All hardware, software and/or equipment sold may be a third party product or service. Any repair work carried out may be protected by the original manufacturer warranty (Usually 1 year).
    Software commonly does not carry any warranties unless the developer states as such.

    While CPKN Computers tries to accommodate the removal of the hassle of warranty claims through our Return-to-Base Warranty, You may be required to create a warranty claim Yourself. CPKN Computers will let you know if this is the case and guide You on getting the process going.

    3 month return-to-base warranty on second hand hardware

    Equipment is only covered for faulty workmanship on parts, and for parts that fail due to manufacturing defects recognized by the component manufacturer. In the event that the Warranty parts are not available the client will be informed of the delay and the revised expected repair time. Warranty repairs are carried out under the terms of the manufacturer warranty conditions. Warranty parts are supplied by the equipment manufacturer.

    If a warranty repair is found to be outside of the manufacturers warranty terms, it will be deemed as a “Non Warranty Repair” and charges will be applicable.

    Non Warranty Repairs

    Whilst every effort is made to repair within a few days, it is subject to parts availability. All parts used on Non Warranty repairs are manufacturer supplied unless otherwise requested.

    Warranty Exclusions

    Warranty does not include accidental damage. e.g. liquid damage (90% of keyboard faults are due to liquid spillage), cabinet or component breakage due to misuse. Damage caused by power surges or spikes, including and not limited to, mains power and telecommunications connections, or to other unspecified sources, voltage fluctuation, amperage fluctuation, rust or corrosion, are not covered under warranty.

    Warranties do not cover loss or damage due to negligence, accidents, theft, flood, fire, earthquakes, electrical storms or any other act of God or any war related events.

    The warranty on any hardware will be voided if any sticker placed on the warrantable equipment is removed, broken or tampered with.

    This warranty does not cover failure of equipment due to the system not being serviced adequately, or failure from “fair wear and tear”. This warranty does not cover repairs for the replacement of parts due to incompatibility. The warranty holder will be liable to pay for these repairs.

    Jurisdiction and Venue

    These terms of sale and the supply of the goods will be subject to the laws of the State of Australian Capital Territory in the Commonwealth of Australia, and parties submit to the jurisdiction of the courts of the State of Australian Capital Territory in respect of any dispute arising under this contract.

    Payment Terms

    Upon completion of the services under this Agreement, or at intervals that CPKN Computers deems suitable at its discretion, CPKN Computers will remit to You a valid tax invoice. All amounts set out in the valid tax invoice must be paid within fourteen(14) days of the date of the tax invoice or any other agreed time which may incur a 25% deposit. You agree to pay the amount set out in the tax invoice plus any goods and services tax in respect of the supply of services to you, being a taxable supply under the A New Tax System (Goods and Services Tax) Act 1999. You will be charged an hourly rate plus any expenses relating to the job including hardware and software. Any Fixed Price provided covers the quoted time it may take to complete the service. Any additional parts/services required will be added over Fixed amount but will be confirmed by You before commencement, therefore, the new Fixed Price is to be paid as stated above. If You disagree to added parts/services mentioned, CPKN Computers are not responsible of further issues that may occur, details under Diagnostics section. If any amount due and payable under the terms hereof remains unpaid 7 days after the due date (usually 14 days after invoice date) addressed and remitted to you, a $75 Admin Fee and 10% per week will be added to the invoice until debt is paid. CPKN Computers may use Debit Collectors and/or Courts to resolve unpaid debts.

    Limited Liability

    These terms and conditions are subject to the guarantees and remedies set out in the Australian Consumer Law and CPKN Computers is not liable for any loss or damage that the Customer claims except to the extent that such loss or damage comprises a remedy under the Australian Consumer Law.

    Subject to Australian Consumer Law, CPKN Computers shall not be liable for any claims regarding the physical functioning of hardware/software or the condition or existence of data on storage media supplied before, during or after service.

    Subject to Australian Consumer Law, in no event will CPKN Computers be liable for any damage to devices, loss of data, loss of revenue or profits, or any special, incidental, contingent, or consequential damages, however caused, before, during or after service even if CPKN Computers has been advised of the possibility of damages or loss to persons or property. CPKN Computers liability of any kind with respect to the services, including any negligence on its part, shall be limited to the contract price for the services.

    Subject to Australian Consumer Law, the sole and exclusive remedy for unsatisfactory work or data loss shall be, at CPKN Computers option, additional attempts by CPKN Computers to recover satisfactory work/data or refund of the amount paid by the client. The parties acknowledge that the price of CPKN Computers services would be much greater if CPKN Computers undertook more extensive liability.

    You are aware of the inherent risks of injury and property damage involved in device repair, including without limitation, risks due to destruction or damage to the machine, media, or data and inability to repair the machine or recover data, including those that may result from the negligence of CPKN Computers, and assumes any and all known risks of injury and property damage that may results.

    Miscellaneous

    This document sets forth the entire and final understanding of Customer and CPKN Computers pertaining to the subject matter hereof and supersedes all prior agreements, whether oral or written, and shall not be amended except by a new written agreement that is signed /agreed by You. CPKN Computers’ agents have no authority to make representations, warranties or promises, which are not contained in this document. The failure of either party to enforce at any time, or for any period of time, the terms of this document shall not be construed as a waiver of such terms or the rights of such party thereafter to enforce each term contained herein.

      I of , hereby declare that I have read the above Terms & Conditions.

      Please enter your Email to be sent a Confirmation that you Accepted these Terms:


      We are sorry, but if you do not Accept these Terms, we cannot provide you with Support. Please Contact us for assistance.

      View our Privacy Policy.

      Terms & Conditions of CPKN Computers (Fill in the form at the end of this document. If you have difficulty, a Digital Version can be sent to you or one will be available with the Technician)

      PLEASE READ THE FOLLOWING TERMS OF SERVICE CAREFULLY.

      These Terms have been Amended on the 01/01/21

      These terms govern the provision of any computer/phone/electronic device/network support services (“Services”) provided by CPKN Computers to (“You” or “Customer” or “Business”)

      CPKN Computers provides You with access to and use of the Services subject to Your compliance with the Terms. CPKN Computers reserves the right to refuse to provide the Services to anyone at any time without notice for any reason. You represent and warrant to us that You are at least 18 years old; You have the right, capacity and authorization necessary to legally bind Yourself to the Terms. These Terms are valid for each Service until an Amendment or Termination.

      Termination of this Agreement can be done anytime at CPKN Computers discretion.

      1. The client authorises the employees and contractors/partners of CPKN Computers to receive and transport their device to and from their facilities by Courier/Technician.
      2. The client represents, warrants, and affirms that he/she is the owner of or representative for the device sent for data recovery/extraction.
      3. Unless Client requests disposal, any property left with CPKN Computers or our Partners for more than 60 days will be disposed of, sold, reused, or recycled, unless declared abandoned based on the discretion of CPKN Computers after an assessment of Abandonment is made or indications of abandoning is apparent, then CPKN Computers or our Partners will able to dispose, sell or reuse between 14 to 30 days of receival. In this case, CPKN Computers and its Partners are without liability to the client or any third party. (Recovery Fees apply for return request)
      4. The client understands that, although we strive for our success rate to be high, data recovery/extraction cannot be guaranteed. There are cases where no data at all can be recovered or only some of the data can be recovered.
      5. The client understands that a hard drive, SSD, mobile phone, tablet, USB flash drive, memory card, or any other electronic device may fail at any time – even while in possession of CPKN Computers or our Partners. The client shall not hold CPKN Computers or its Partners responsible in any way for any such failure.
      6. In no event will a contractor/partner or employee of CPKN Computers be liable for any loss of data, damage to the device, loss of revenue or profit, or any other consequence of the service provided.
      7. CPKN Computers and its Partners, always agrees to keep all data recovered/extracted private and confidential. Any child pornography or highly illegal data found must be reported to a respective law enforcement division, as this is required by law. All other data will remain confidential in accordance with privacy laws. If any data that we recover is requested by law enforcement, this will be provided in accordance with the law.
      8. (Data Extraction) CPKN Computers Recovery can be paid upfront or at the end of service*. If CPKN Computers requires to provide a Backup Device, you will be notified of the cost after determining the total Recovery size. *Payment required upon delivery of data.
      9. (Data Recovery) CPKN Computers Recovery requires payment upon successful completion of Data Recovery.
        For our Partners, full payment is due prior to the release of data, unless a previous arrangement has been made. (See Point 13-15)
      10. CPKN Computers and its Partners will not be held liable if your device has any additional data loss due any work done, e.g. a mobile phone that is reset/erased or a hard drive that is erased. Everything we do is done in a safe way and we follow strict procedures to ensure everything possible is done to recover your data without the risk of any data loss/additional problems. But in the event of any mistake or human error, CPKN Computers and Partners will not pay any compensation or provide any financial payment to the client.
      11. Our “No-Data, No-Fee” policy applies for the unsuccessful attempts by our standard methods, the option to use our Partners incurs a separate fee. Our Partners “No-Data, No-Fee” policy only applies for specified cases. In some circumstances, an initial fee which is not refundable may be requested before work is started. This is always discussed before they begin their data recovery procedures and will be stated in a quote for your device.
      12. Payment Methods accepted: Card, PayPal, Bank transfer. Cash or Cheques are not accepted unless approved.

      (Partner Recovery Point 13-15)

      1. If you approve our Partner quote and request that we cancel the job for any reason after 24 hours has passed, we cannot provide you with any refund. The payment you have made will be kept, we can stop the work and return the device to you at no additional cost. If no payment has been made, we ask for a 50% of the quoted amount you approved to cancel the job. E.g If the quote was for $1000, and you cancel the job after they have started work or have completed work, we expect payment of $500.
      2. Payment is required within 14 days of the work being completed. You can pay by Card, PayPal or Bank transfer. We will need your full payment provided in cleared funds before we return your data to you.
      3. Payment after 14 days will incur a late payment fee of 10% for late payment, if the payment is still due at 30 days, 15% will be added and at 45 days, 20% will be added unless this is waived due to special circumstances by our staff prior to approving the quote.
      1. We promise to do the work you ask us to do, we do expect prompt payment for our work and the work of our Partners. If you do not pay us within 60 days, a debt collector will be used, and you will be charged accordingly by the debt collector.
      2. If the method of data recovery we quoted you for fails, we may offer you another method and provide you with a revised method/quote which will be higher in price, eg sending to our Partners. This will be an obligation-free quote.
      3. We cannot guarantee how much data can be recovered from your device, we will only know when we complete the recovery attempt. We strive to retrieve all possible recoverable data. Our goal will be to recover your most important files, as well as all other data, in the best condition possible.

      No Fix, No Fee Policy, Non-refundable Attempt Fee and Refund Policy.
      this is all Information you should know and understand. Please contact us if you have any questions, we would be happy to explain further.

      We see different problems with hard drives, for most 8 problem types including logical problems, file system problems, bad sectors/read errors, damaged PCB, firmware problems or deleted files/reformatted) if we or our partners cannot recover your data, you will be given a full refund. 99% of the time, the data is usually recoverable if we spend the time to do the work and have no unexpected problems, the data is usually recoverable. If not, we will refund your money.

      But If your hard drive has damaged heads or a seized spindle motor, CPKN Computers cannot provide Recovery by a standard means and our Partner Team will need to be involved, using their class-100 room team. Their elite team of highly skilled, professionally trained, expert clean room engineers at their main lab will work on your hard drive. If there is no damage to the platters, there is usually a 97-99% chance of getting your data back! If there is damage to the platters, there is usually a much lower chance of success (and it is possible no data at all may be recoverable, or only a partial recovery). Sometimes the damage is easily visible, sometimes it’s not possible to see it at all but there is damage. In these cases, they will will inform us that clean room work is required. We will seek your permission to continue their work and inform you that $500 or more of any amount you pay us is not refundable to cover the time, efforts, labour and any spare parts if required. No discounts or offers can be used for this $500 amount (or more). If they cannot recover your data, there is no extra money due. The amount you agreed to will remain the same but if for any reason if the data cannot be recovered (usually due to damage to platters being too severe, or damage to platters repeatedly killing their spare parts and not responding successfully to their repair attempts). We will keep the $500 (or any other non-refundable amount) you pay us to cover the cost of the time, labour, efforts and expertise to try to do everything possible to help get your data back. Nobody will try harder than us and our partners to help you, your best chance of success is with us and them, we know what to do, how to do it and are the best equipped to give you the maximum chance of getting your data back, especially if our partner class-100 clean room team is needed.
      As mentioned, if this is required, we will ask for your permission before they start this type of invasive, most complex data recovery work.

      Our data recovery services are not being offered as a forensic service, our business and staff do not wish to be involved in litigation, court cases or legal matters for our own privacy, protection and preference of the kind of work we wish to do. If you request a report, chain of custody document or other formal documents, these will be refused. If we are requested to attend court in future due to any work we do for you, you will be charged $600AUD per hour for our time, for any time at all regarding reviewing documents, preparing documents or time in person to meet with you, lawyers or in court.
      This Doubles if our Partners need to be involved, who also have the same stance as us.

      If you provide us with a device to recover the data from us but cannot provide the password, PIN/passcode or encryption key to unlock it, preventing data recovery completion – we seek full payment for our services regardless.

      CPKN Computers or our Partners will not be held liable for the repair or replacement of any Apple computer or mobile device (including iPhone and iPad) or Microsoft Surface computer of any kind (where access through the screen is required) if there is damage to the screen/crack/visible damage caused by our staff or Partner staff opening the device or doing any work to it.
      If you are wishing to use the Device again, if applicable, we may be able replace screens etc for an additional fee. These Screen types are not made to easily be taken off, so you understand the risk accessing the contents inside through this type of component can be damaging.

        I of , hereby declare that I have read the above Terms & Conditions.

        Please enter your Email to be sent a Confirmation that you Accepted these Terms:


        We are sorry, but if you do not Accept these Terms, we cannot provide you with Support. Please Contact us for assistance.