IT Support in Parkes & Forbes

Parkes Regional IT Technician

I’ve been interested in technology for as long as I can remember. It really started when I got my first console, an original Xbox, when I was around six years old. From there, curiosity got the better of me and I wanted to know how everything worked, not just how to use it.

Growing up, that curiosity quickly turned into pulling apart the family computer and just about any small piece of technology I could get my hands on. Thankfully, most of it went back together again. Over time I became the person family and friends would come to whenever something stopped working, wouldn’t connect, or simply decided it had had enough.

That interest eventually became a career. I have spent around three years working in IT as a qualified technician, building experience across hardware and software repairs, printers, phone systems, troubleshooting and general technical support. I also completed my certificate IV in ICT giving me the formal training to go alongside the hands-on experience I’d already gained from years of working with computers and technology.

One of the things I’ve always enjoyed most about IT is helping people actually understand their technology. Not everyone lives and breathes computers, and I don’t believe you should need a dictionary of IT jargon just to get something fixed. I like taking the time to listen, work out what’s going on and explain things in a way that actually makes sense.

Having lived in Parkes pretty much my whole life, being able to help people in the local community is something I really value. There’s something much nicer about being able to deal with a real person you can trust when technology inevitably decides to misbehave.

Technology is constantly changing, which is probably one of the reasons I’ve stayed interested in it for so long. There’s always something new to learn, a strange problem to solve, or a computer doing something it absolutely should not be doing.

When I’m not working with technology, there’s a fairly good chance I’m still sitting in front of a computer anyway, just with considerably less productivity involved. Gaming has always been one of my biggest hobbies, and it’s where a lot of my interest in computers began in the first place.