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Refund Scam Part 2 – Attack the Call Centres

Scammers, they are everywhere, taking advantage of the vulnerable with some of the most simplistic to the most sophisticated Scams you have ever seen.

Scams can fool some of the best of us, even if you are conscious and wary of scams.

There are different Scams that occur, from various platforms, such as Email, Social Media and the most common, Phone Calls.

Last time (<- we recommend watching Part 1 first), we saw 3 Men/YouTubers, Mark Rober – An Ex-NASA Engineer, Jim Browning – White Hat Hacker | Cyber Security Expert | Anti-Scammer & Scammer Payback (Pierogi) – Cyber Security Expert | Anti-Scammer, come together to fight against one of the biggest scams around the world.

Mark Rober, an Engineer, got his name known for his “Glitter Bomb” Device to fight against Porch Pirates. Now, with his continued upgrades to his Device, Mark wants to Glitter Bomb the higher ups who do Scams.

With the help of Jim Browning, and a new Team of YouTubers – Trilogy Media, Mark and his team were able to bring Pranks to these scammers, to the next level!

Pranks Destroy Scam Callers- GlitterBomb Payback

Jim Browning – An Ethical Hacker, jumped on YouTube to bait Scammers to waste their time. However, Jim, being a Ethical Hacker, is known for his keen penetrating techniques to access the Scammers Computers, Networks and even Security Cameras!
Now, Jim is helping out with these pranks, thanks to his countless hours of Investigation to try and put an end to these Scammers running this horrible Operation.

Pranking Scammers ft. Mark Rober

Trilogy Media – Run by Aston Bingham, a former magician and Art Kulik, an ex-Basketball Player in Russia – both discovered their passion for creating online content, creating Trilogy Media.

Trilogy Media’s main purpose is to alert the public about scams in society, offer awareness with their comedic videos that shed light on detrimental scammers. In 2016, Ashton and Art took on the IRS Robocall Scammers, the relentless scammers that would call pretending to be the IRS to obtain personal information from vulnerable people.

These guys have headed to India, to use their team to penetrate these Call Centres and set up these pranks for our entertainment!

GLITTERBOMBING a Scam Call Center w/ Mark Rober

Let’s take a dive into these Call Centres, get some information about them, and just see how horrible this all is.

Where does this start?

It all starts with you. These scammers will email you, call you, text you, use social media posts and chat apps, just to make contact with you.

They will do “Cold Calls”, to see if your number is being answered. They will do “Phishing Scams”, which are scams to gather information from you by pretending to be legitimate people and ask questions that are not suspicious. They even buy or find leaked Data Breaches from Businesses, websites etc, all to create a profile of you, ready to be used against you, to convince you to give them money.

The most vulnerable are those who are Technology illiterate or easily gullible from misunderstandings (normally the elderly).

They will pretend to be many different entities from your country, using teams to run 24/7, scamming every timezone.

In Australia, they tend to pretend to be some common entities like:

  • Telstra/Optus/iiNet/NBN Co
  • ATO/Human Services/Medicare/Accountants
  • Amazon/eBay/Microsoft/Apple/Google/Security Software Companies like McAfee, Trend Micro, Norton, Malwarebytes

The Refund Scam is one of the most effective scams they use, and they rake in heaps of cash doing so. What’s worse is, these scammers, mainly in Kolkata India, hire people around the world to essentially be “Money Mules”, helping out with getting money from their victims, taking a cut, then sending the rest to the scammers.

There are 4 Major Scam Call Centres found by Anti-Scammer Teams, including Jim Browning, but we shall mention the 3, which you will see why in the videos in this post.

1. MET Technologies

  • Ecospace ESNT 3A0501
    Block 3A, Plot No. IIF/11 AA II, Newtown
    Kolkata, West Bengal 700160, India
  • Owners: Kunal & Kishore Kumar Gupta
  • Years in Operation: est. 11 Years
  • Scam Types (Examples): Amazon, Banks, Streaming Services

2. VRM Business Solutions

  • Godrej Gensis Building
    1203 Salt Lake
    Kolkata, West Bengal 70091, India
  • Owners: Rajesh & Vidya Goenka
  • Years in Operation: est. 5 Years
  • Scam Types (Examples): Amazon, Microsoft, Tax

3. ANSH Info Solutions

  • 35, EN Block, Sector V, Bidhannagar
    Kolkata, West Bengal 70091, India
  • Owners: Alkesh & Bhagwan Biyani
  • Years in Operation: est. 10 Years
  • Scam Types (Examples): Amazon, Microsoft, Tax

Funny enough, looking up these guys, Google shows them “Temporarily Closed”, with Reviews to boot:

Press to expand

You might be asking yourself right now, “Why do they have professional names and Profile Pictures?”, and the answer is simply – They ARE legit businesses, which Jim Browning and others have been gathering evidence on these legitimate Businesses, to find that they have sectors in their business that do LEGIT work. Why? That’s money in the bank, but also, its to hide the major operation, Scam Calls. So if authorities come and investigate, they can just point them to their legitimate team, and they’re clear. Unfortunately, there are also bad actors in the Indian Authorities, making it even harder to report these scammers and get them arrested and shut down.

As for the 4th Centre – Mark does mention that they were going to be raided, so there is a potential of some success. And during the filming of his video, he also noted the other 3, mentioned above, remain open. This isn’t 100% clear as of this post, since Google shows ANSH temporarily closed, but this could just be a ruse.

What’s really frustrating is the fact that Jim was able to get access to how much they make (roughly). It is estimated at $18 million USD per year… PER YEAR… FROM SCAMMING!

Please Like & Subscribe to the boys YouTube to help support what they do. Doing so will alert you to follow-ups that Jim and Trilogy have planned.

Spread this Post and/or the Videos to everyone! Put it on social media, take it to your elderly friends and family.

Always be wary of Phone Calls, Text Messages, Emails, Social Media, Pop-ups and Websites as you try to surf through this Digital World we live in.

Callers will use “Legitimate” Government & Business entities or make believe entities that sound “legit”, so if you are being told you are in trouble that will get you arrested or owing lots of money, don’t panic, especially if you have no idea why or how – Contact a friend or an expert.
Government Departments normally will have other means of contacting you, but do call them directly. For Businesses, research them first, or if you are unsure, call/visit a local IT Expert or head to a police station.

Never follow Text or Email Links. Don’t open Email Attachments if you are not sure or expecting it. Check Spelling, the Number that sent it, the email address.

Be careful if you get odd messages or see odd posts from a friend or Family Member on Social Media like Facebook etc They could have had their Account hacked.

Don’t follow strange Pop-ups on websites, especially if they say your Device is at risk.

Be careful going through unknown websites, especially if they look strange, have missing content expected, errors, things not loading, spelling mistakes, links to nowhere.

Read our PDF on How to Spot Scammers and Malicious Acts to get an idea on what to look for. We try to update it when new information and methods come out.

Report Scam Attempts to SCAMWATCH or even us.

Visit our Scam Support Page to get Tools, Tips and Information regarding Scams.