Mobile & D.O.T Service users in ACT, Tasmania, Victoria, NSW, South Australia, Queensland and Western Australia are experiencing major problems with the Telstra network.
The outage hit shortly after midday AEDT after a fire broke out at an exchange on Sydney’s lower north shore.
Telstra tweeted that services were “beginning to restore” but that they were “investigating a related issue impacting SMS messaging”.
A fire at one of our exchanges is impacting some mobile and fixed services. We're working to resolve ASAP. Thanks for your patience.— Telstra (@Telstra) February 2, 2017
Telstra customers took to Social Media to express their annoyance:
@Telstra how long before this is rectified? How are we expected to run a business if we can't call? No service in Turramurra or Kellyville— Leona Vally (@LeonaVally) February 2, 2017
@Telstra Any estimation of when this problem may be fixed? Need my phone for work and if it not coming on soon I will go home 🙃— Cam (@cmrnjkrkp) February 2, 2017
Telstra experienced a number of national outages back in February 2016, after human error left millions without mobile phone and data services.
Techs were sent to the Chatswood Exchange in Sydney to make a full assessment. They will provide more info as soon as it’s available.
We will post any significant updates as they come in.